Refund Policy

The firm designed a return policy that covers both the Buyer and the Seller in the transaction. If a Buyer has a problem with an item they received, the Sellers, our agents, and/or our systems can determine if the item is eligible for a return and/or refund. Depending on eligibility, the buyer may get a refund to the original payment instrument, monies added to the balance, or a Ezhomeofficepro “account” credit (account credit). Buyers must seek a refund and return. Buyers may encounter a variety of troubles with the goods they got. Within 72 hours of delivery, the Buyer must submit a refund and return request by contacting Ezhomeofficepro through the Order Status or the Rating Page. Returns may not be accepted for issues submitted via other channels or forms, or after 72 hours.

Eligibility

For the following circumstances, the Buyer may be entitled for a refund:

• Does not match the listing
• Possibly not genuine/counterfeit
• It does not work.
• The damaged item is insufficient.
• Incorrect item

The Buyer must submit comprehensive, correct responses to particular questions concerning the received item, as well as each specific picture required, both of which may change based on the kind of problem presented by the Buyer. Other difficulties may arise over the course of this procedure, which may or may not result in a return or refund.

Evaluation

Ezhomeofficepro assesses the problem given to determine if the item is as represented or whether a return or refund is warranted. In rare situations, Ezhomeofficepro may share the Buyer’s Issue with the Seller in order to understand the Seller’s point of view throughout the issue assessment process. Sellers might object to the request and give further information. Ezhomeofficepro may also request that the Buyer and Seller talk and try to settle the matter individually. If the Buyer has a complaint about the item that is not covered by Ezhomeofficepro’s Refund Policy, the Seller may accept a refund and item return based on concerns such as:

• Smells do not suit
• Does not match the listing
• I’ve changed my mind
• As part of the review, the Buyer and/or Seller may be required to supply the following extra information:

Include images of the full item(s) received. Emphasize the issue location (when applicable)

Send images of the package and the whole delivery label.

IMEI number or serial number (when applicable)

Other details as required

Under Nominal Amount Refunds

Refunds of less than a nominal amount are granted as an account credit by Ezhomeofficepro and expire in 90 days, unless the Buyer asks that the money be added to the account balance or returned to the original source of payment. It is possible that the item does not need to be returned to the Seller. Other payment forms must be requested within three days after return approval and before credits are utilized.

Over Nominal Amount Returns & Refunds

Refunds will be granted to the original mode of payment no later than three (3) business days after the Seller confirms that the item was returned to the Seller.

Ezhomeofficepro gives a free postage label to the Buyer for accepted returns. The Buyer has three (3) calendar days to return the goods, or the Return will be cancelled. If the item is dispatched but cannot be delivered to the Seller, the Buyer will be reimbursed within 10 days of acceptance.

Refunds are also given to cardholders if the bank or issuer can show that the transaction was made without the cardholder’s knowledge.

Refunds will be handled within 10 days of receiving and verifying a written refund request.

If a refund request is submitted after the transaction has been finalized and outside of the period specified in our Return Policy, a return to the original mode of payment may be unavailable. In such instance, an account credit might be issued.

The Seller reviews all returns. The Seller has 24 hours from receipt to examine the goods before the Buyer receives a refund.

The Seller may submit a “Return Condition Dispute” and give proof of the condition or other allegations, which will be reviewed prior to issuing a refund. In such instances, the item may not be refundable to the Buyer.

Refunds for Post-Rating

An exception may be granted if the Buyer can demonstrate that an item was damaged.

Stolen \Counterfeit

The money has already been given to the Seller up to 30 days after delivery of the item to the Buyer, thus a refund to the original mode of payment is not accessible, and Ezhomeofficepro may repay the Buyer via an account credit. The product will not be returned. The credit is an exemption that will expire in 90 days.

Disputes Over Return Conditions

When a Seller gets an item back from a Buyer, the Seller has 24 hours from the time of delivery to inspect the item and notify Ezhomeofficepro that it was not received in the manner in which it was provided. Sellers must seek assistance from the Order Status Page or Help Center and supply all needed information and photographs fully and properly. Agents at Ezhomeofficepro will assess the request and may provide a partial or full credit to the Ezhomeofficepro account.

All Sales Final 

Ezhomeofficepro does not accept returns or grant refunds if the Buyer rated the order and released money to the Seller, or if one of the following conditions exists:

The returned request was authorized, however the buyer did not return the item to the seller within seven days of receiving it.

When Returns are allowed with Seller’s consent if the Buyer does not contact Ezhomeofficepro within the Return term.

Prohibited, dangerous, or illegal products are not returnable.

Any deviations to the All-Sales Final policy will result in a 90-day account credit.